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Winners of EQL draws will receive an exciting "You’ve won" email directly from EQL, which includes all the details of your order and serves as your official confirmation. Unfortunately, we're unable to make changes to size information once an order h
🎲Draws
Winners for the draw are selected 24-48 hours after the draw closes, ensuring a fair and efficient process. Only draw winners will be charged, and upon winning, you'll receive an email confirmation with a unique order number, making your victory offi
📦Order Processing
We understand that size accuracy is crucial for your order, and unfortunately, once an order is placed, we are unable to modify any size information associated with the items. Rest assured, upon receiving a confirmation email for your order, it signi
💵Late or Missing Refunds
If you're awaiting a refund and it hasn't appeared yet, here's what you can do to check:. First, take a look at your online bank statement. Sometimes, refunds can take a little time to process, so it's worth checking there to see if it's been credite
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- Contact usPlease complete the contact form to reach us. Our team is available Mon-Fri: 9am-11pm EST, and Sat-Sun: 9am-6pm EST. Expect a response within 24-48 business hours.
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