šļøSpecial ProjectsUpdated 10 months ago
Winners of EQL draws will receive an exciting "Youāve won" email directly from EQL, which includes all the details of your order and serves as your official confirmation. Unfortunately, we're unable to make changes to size information once an order has been placed. All orders are shipped via FedEx, whether they're headed domestically or internationally. However, please note that we don't offer in-store pickup, and we're unable to process orders addressed to PO boxes.
Your satisfaction is our priority, so please ensure to input the correct address when placing your order. Unfortunately, we're unable to modify shipping addresses post-order, as all addresses undergo verification. If an address is found to be invalid, the order will be regrettably canceled. Please keep in mind that approved international shipping countries may vary depending on the project.
At APB, we strive to provide you with the best experience possible, which is why we reserve the right to revise, discontinue, or cancel products or orders if necessary. Following our official launch, please allow a window of 10 business days for your order to be processed and shipped. During periods of high order volume or holidays, please note that shipping and processing times may be extended. Once your order is on its way, you'll receive a delightful shipping confirmation email containing the tracking number.
Regrettably, expedited shipping isn't an option at this time. For any international queries regarding duties and taxes, don't hesitate to reach out to your local FedEx office with your tracking information. Please note that duties and taxes are the responsibility of the recipient upon the package's arrival. Unfortunately, we're unable to modify product details that could affect duties and taxes for your order.
To ensure your package reaches you safely and securely, we're unable to change or intercept shipping addresses once the order has been shipped. However, you can take advantage of FedEx's convenient options, such as scheduling a pickup or rescheduling delivery.
In the event that you won't be available at the time of delivery, we recommend utilizing FedEx Delivery Manager service to make alternative arrangements. Your peace of mind is important to us, so we strongly advise using these options to prevent any potential issues.
Should you encounter any issues with your order, please don't hesitate to reach out to our dedicated customer service team within 24 hours of delivery. Your prompt communication ensures that we can address any concerns efficiently and effectively. Please be mindful that failure to contact us within this timeframe may impact the resolution process.
We want to reassure you that your satisfaction is our utmost priority. While filing a claim with FedEx doesn't guarantee reimbursement, please be assured that we're here to assist you every step of the way. If your package is missing or experiences a delay of more than three days in transit, please contact our customer service team immediately so that we can initiate a claim on your behalf.