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Jaide

Return Shipping

Returns Guidelines & Exclusions

Exchange Guidelines & Exclusions

Return Processing

Exchange Processing

Restocking Fee

Online Store Credit

Domestic Returns

International Returns

How to Return & Exchange an Item

🔁Returns & Exchanges

Terms & Conditions

Jaide Goods Customer Service

📑Terms & Conditions

Shipping

International Shipping

🚚Shipping

🗃️Special Projects

🎲Draws

📦Order Processing

💵Late or Missing Refunds

At Jaide, we strive to provide a seamless shipping experience for our valued customers. All orders are shipped exclusively via FedEx, catering to both domestic and international destinations.

The updated Terms and Conditions are effective as of May 7, 2024. Jaide reserves the right to change or adjust these terms at any point in time.

Winners of EQL draws will receive an exciting "You’ve won" email directly from EQL, which includes all the details of your order and serves as your official confirmation. Unfortunately, we're unable to make changes to size information once an order h

Winners of EQL draws will receive an exciting &quot;You&#x2019;ve won&quot; email directly from EQL, which includes all the details of your order and serves as your official confirmation. Unfortunately, we&apos;re unable to make changes to size information once an order has been placed. All orders are shipped via FedEx, whether they&apos;re headed domestically or internationally. However, please note that we don&apos;t offer in-store pickup, and we&apos;re unable to process orders addressed to PO boxes.Your satisfaction is our priority, so please ensure to input the correct address when placing your order. Unfortunately, we&apos;re unable to modify shipping addresses post-order, as all addresses undergo verification. If an address is found to be invalid, the order will be regrettably canceled. Please keep in mind that approved international shipping countries may vary depending on the project.At APB, we strive to provide you with the best experience possible, which is why we reserve the right to revise, discontinue, or cancel products or orders if necessary. Following our official launch, please allow a window of 10 business days for your order to be processed and shipped. During periods of high order volume or holidays, please note that shipping and processing times may be extended. Once your order is on its way, you&apos;ll receive a delightful shipping confirmation email containing the tracking number.Regrettably, expedited shipping isn&apos;t an option at this time. For any international queries regarding duties and taxes, don&apos;t hesitate to reach out to your local FedEx office with your tracking information. Please note that duties and taxes are the responsibility of the recipient upon the package&apos;s arrival. Unfortunately, we&apos;re unable to modify product details that could affect duties and taxes for your order.To ensure your package reaches you safely and securely, we&apos;re unable to change or intercept shipping addresses once the order has been shipped. However, you can take advantage of FedEx&apos;s convenient options, such as scheduling a pickup or rescheduling delivery.In the event that you won&apos;t be available at the time of delivery, we recommend utilizing FedEx Delivery Manager service to make alternative arrangements. Your peace of mind is important to us, so we strongly advise using these options to prevent any potential issues.Should you encounter any issues with your order, please don&apos;t hesitate to reach out to our dedicated customer service team within 24 hours of delivery. Your prompt communication ensures that we can address any concerns efficiently and effectively. Please be mindful that failure to contact us within this timeframe may impact the resolution process.We want to reassure you that your satisfaction is our utmost priority. While filing a claim with FedEx doesn&apos;t guarantee reimbursement, please be assured that we&apos;re here to assist you every step of the way. If your package is missing or experiences a delay of more than three days in transit, please contact our customer service team immediately so that we can initiate a claim on your behalf.

Winners for the draw are selected 24-48 hours after the draw closes, ensuring a fair and efficient process. Only draw winners will be charged, and upon winning, you'll receive an email confirmation with a unique order number, making your victory offi

Winners for the draw are selected 24-48 hours after the draw closes, ensuring a fair and efficient process. Only draw winners will be charged, and upon winning, you&apos;ll receive an email confirmation with a unique order number, making your victory official. In the event of a declined payment by your bank, your draw entry unfortunately becomes invalid. Please note that no invoices will be issued before or after the draw, maintaining simplicity in our process. While we strive to accommodate cancellation requests, it&apos;s important to understand that submission doesn&apos;t guarantee cancellation as all draw entries are final sale. Sizes cannot be altered once submitted, so it&apos;s advisable to double-check your entry to ensure accuracy.Your attention to detail is appreciated, particularly regarding the accuracy of your address during draw entry. While we make efforts to rectify any errors, we cannot guarantee corrections, underscoring the importance of accuracy prior to purchase. To maintain security and integrity, we&apos;re unable to modify shipping addresses post-shipment, shipping exclusively to the address provided during entry. For your convenience, we recommend utilizing FedEx Delivery Manager service if you anticipate being unavailable during delivery, ensuring a smooth receipt process.Your participation in the draw implies your agreement to be charged for the item&apos;s cost, inclusive of taxes and shipping. Additionally, it&apos;s crucial to note that draw entries are specific to the respective platforms, including but not limited to Social Status, or A Ma Mani&#xE9;re. Multiple entries across platforms may increase your chances of winning but also entail potential selection in each draw. All draw entries are meticulously processed through the EQL platform, ensuring transparency and reliability.For any inquiries or assistance, our dedicated customer service team at EQL can be reached at support@eql.com. While we strive to provide flexibility, we are unable to cancel your draw entry for you once submitted. However, should you need to cancel an entry, simply return to the entry page and log in to your account to access the &apos;Cancel my entry&apos; link, provided the launch is still open. Once a win is allocated, the product becomes unavailable to other customers, as per our terms and conditions, reinforcing the integrity of our draw system. Your trust and participation are valued, and we remain committed to delivering a seamless and rewarding experience for all participants.

We understand that size accuracy is crucial for your order, and unfortunately, once an order is placed, we are unable to modify any size information associated with the items. Rest assured, upon receiving a confirmation email for your order, it signi

We understand that size accuracy is crucial for your order, and unfortunately, once an order is placed, we are unable to modify any size information associated with the items. Rest assured, upon receiving a confirmation email for your order, it signifies that we&apos;ve successfully received your order request. However, it&apos;s important to note that this confirmation doesn&apos;t indicate acceptance or shipment of your order, nor does it confirm the availability of the item/s.All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.In our commitment to maintaining transparency and fairness, we reserve the right, at our sole discretion and without prior notice, to refuse or cancel any order for various reasons. These reasons may include, but are not limited to, issues such as, invalid, incomplete, improper, or missing payment or shipping information, stock availability, limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, and violations of our Terms and Conditions,, among others. Additionally, we may require additional verification or information before accepting an order due to screening purposes.To ensure a smooth process, we kindly ask for your patience as we aim to process orders within 5 business days. In times of high order volume or during holidays, please note that shipping and processing times may be extended. Please note that our business days are Monday through Friday from 8:00 am to 4:00 pm EST, excluding weekends and federal holidays. While we strive to accommodate cancellation requests, it&apos;s important to understand that submission doesn&apos;t guarantee cancellation, so we advise careful consideration before making any purchases or entering our draws.Furthermore, prices displayed on the website excludes taxes. Depending on the state you reside in, taxes may be automatically added to your total at checkout. As we&apos;re not responsible for determining your state&apos;s sales taxes, we&apos;re unable to refund or make any changes to the taxes associated with your order.Lastly, we maintain the right, without liability or prior notice, to revise, discontinue, or cease the availability of any or all products or to cancel any order.

If you're awaiting a refund and it hasn't appeared yet, here's what you can do to check:. First, take a look at your online bank statement. Sometimes, refunds can take a little time to process, so it's worth checking there to see if it's been credite

If you&apos;re awaiting a refund and it hasn&apos;t appeared yet, here&apos;s what you can do to check:First, take a look at your online bank statement. Sometimes, refunds can take a little time to process, so it&apos;s worth checking there to see if it&apos;s been credited back to your account.If you still don&apos;t see the refund, don&apos;t worry. Get in touch with your financial institution; typically, it can take from 5 to 7 business days for the funds to return to your account from the time they are issued.In some cases, you might notice a charge on your account without receiving an order confirmation. If this happens, it means your order isn&apos;t being processed, and the charge is likely a pending one. In such instances, please allow&#xA0;5 to 7&#xA0;business days for the funds to be returned to your account.If you&apos;ve followed these steps and are still experiencing issues with your refund, please don&apos;t hesitate to reach out to us at <a data-mce-href="mailto:info@apbstore.com" href="mailto:info@apbstore.com">info@apbstore.com</a> or on our website via live chat during our business hours. We&apos;re here to help!

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