Start Return (U.S.): Jaide Goods (Pending). Domestic returns and exchanges must be requested within 7 days of your delivery date for online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely proce

Start Return (U.S.): Jaide Goods (Pending)Domestic returns and exchanges must be requested within 7 days of your delivery date for online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. To initiate a return or exchange, please visit our returns PORTAL and follow the steps provided. Please remember to include the original order packing slip in the return package. Upon submitting your return request in the portal, you will be notified via email that your request has been submitted. You will then be notified within 48 hours if your return is approved or denied.Once your return has been approved, you will receive a prepaid return shipping label via email. Using the provided label, please drop off your package at any FedEx location. Once the return label has been created, you will have 7 days to drop it off at your local carrier to receive online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. If the label remains unused after 7 days, it will expire, and you will need to contact customer service for assistance.

Domestic Returns

Start Return (International): Jaide Goods (Pending). International returns and exchanges must be requested within 10 days of your delivery date for online store credit. Online store credit, issued as compensation for returned merchandise or refunds,

Start Return (International):&#xA0;Jaide Goods (Pending)International returns and exchanges must be requested within 10 days of your delivery date for online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. To initiate a return or exchange, please visit our returns PORTAL and follow the steps provided. Please remember to include the original order packing slip in the return package. Upon submitting your return request in the portal, you will be notified via email that your request has been submitted. You will then be notified within 48 hours if your return is approved or denied.

International Returns

Please complete the contact form to reach us. Our team is available Mon-Fri: 9am-11pm EST, and Sat-Sun: 9am-6pm EST. Expect a response within 24-48 business hours.

How to Return & Exchange an Item

Domestic Returns

International Returns